Refund Policy

Effective Date: May 20, 2026 | Last Updated: May 20, 2026

1. Introduction

At Cabana Taco, we are committed to delivering high-quality food and an exceptional customer experience with every order. We understand that issues can occasionally arise, and we want to make sure our customers are treated fairly and transparently when they do.

This Refund Policy governs all purchases made through our website at cabana-taco.click and applies to all food orders, catering services, and any other transactions processed through our platform. Our policy has been designed in compliance with applicable United States consumer protection laws, including guidelines enforced by the Federal Trade Commission (FTC) under the FTC Act.

If you have any questions about this policy, please do not hesitate to reach out to our customer support team at [email protected].

2. Eligibility for Refunds

Cabana Taco will consider refund requests under the following qualifying conditions:

• Incorrect Order: You received items that are different from what you ordered, including wrong proteins, toppings, or menu items entirely.
• Missing Items: One or more items from your order were not included in your delivery or pickup order.
• Food Quality Issues: The food delivered was spoiled, undercooked, overcooked, or otherwise unfit for consumption at the time of delivery or pickup.
• Allergic Reaction or Undisclosed Ingredients: If an item contained an allergen or ingredient not disclosed on the menu, and you had previously specified dietary restrictions at the time of ordering.
• Order Not Received: Your delivery order was confirmed by our system but never arrived at the designated delivery address.
• Duplicate Charges: You were charged more than once for the same order due to a technical or system error.
• Service Failure: A confirmed catering or special order was not fulfilled by Cabana Taco as agreed.

Refund eligibility is assessed on a case-by-case basis. Cabana Taco reserves the right to request photographic evidence or other documentation to verify a claim before processing a refund.

3. Timeframes for Refund Requests

To be eligible for a refund, requests must be submitted within the following timeframes:

Refund requests submitted after these deadlines may not be honored. We encourage customers to inspect their orders promptly upon receipt and contact us immediately if there is a problem.

4. Non-Refundable Items and Situations

The following are not eligible for refunds under our policy:

• Orders that have been fully consumed or substantially eaten before a complaint is raised.
• Change of mind after an order has been placed and confirmed.
• Incorrect delivery address provided by the customer at the time of ordering.
• Dissatisfaction with spice level, flavor, or personal taste preferences when the item was correctly prepared according to the menu description.
• Promotional or complimentary items received free of charge.
• Orders delayed due to circumstances beyond our control, including severe weather, traffic conditions, third-party delivery platform issues, or other force majeure events.
• Refund requests submitted beyond the applicable time limit stated in Section 3 of this policy.
• Customizations or modifications that were correctly applied as requested but later deemed unsatisfactory by the customer.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow the steps outlined below:

1. Step 1 – Contact Us Promptly: Send an email to [email protected] or visit our website at cabana-taco.click within the applicable timeframe outlined in Section 3.
2. Step 2 – Provide Order Information: Include your order confirmation number, the date and time of your order, and the delivery or pickup method used.
3. Step 3 – Describe the Issue: Clearly explain the nature of your complaint — for example, missing items, incorrect order, quality issue, or billing error.
4. Step 4 – Attach Supporting Evidence: If applicable, attach photographs of the incorrect, missing, or unsatisfactory items. For billing disputes, attach a copy of your bank or credit card statement showing the charge(s).
5. Step 5 – Await Confirmation: Our customer support team will acknowledge your request within 1–2 business days and may follow up with additional questions if necessary.
6. Step 6 – Refund Decision: After reviewing your claim, we will notify you of our refund decision via email. If approved, you will receive information about the refund amount and the estimated processing timeline.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Cabana Taco, the time it takes to process and receive the refund will depend on your original payment method:

Please note that while we process refunds promptly upon approval, the actual timing of the credit appearing in your account is ultimately subject to your bank or payment provider's policies, which may vary.

7. Partial Refunds

In certain circumstances, Cabana Taco may issue a partial refund rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the rest was delivered correctly and in good condition.
• The order was partially consumed before the issue was identified (excluding severe quality issues).
• A discount, coupon, or promotional code was applied to the order at the time of purchase — refunds will be calculated based on the actual amount paid, not the original retail price.
• Delivery fees, service fees, or platform charges may be partially or wholly non-refundable depending on the nature of the issue.

The specific amount of a partial refund will be communicated to the customer during the refund review process and is at the reasonable discretion of Cabana Taco's customer support team.

8. Exchange Policy

Due to the perishable nature of food products, Cabana Taco does not offer direct item exchanges in the traditional retail sense. However, we do offer the following alternatives for eligible orders:

• Replacement Order: If your order contained incorrect or missing items, we may offer to prepare and deliver or make available for pickup the correct items at no additional cost to you, subject to availability and operational capacity.
• Store Credit: Instead of a monetary refund, customers may opt to receive store credit equivalent to the value of the affected item(s), which can be applied toward a future order at Cabana Taco.
• Menu Substitution: In cases where a specific menu item is unavailable, we may offer a comparable substitute of equal or greater value with the customer's consent.

Replacement orders and exchanges are subject to the same eligibility conditions outlined in Section 2 of this policy and must be requested within the applicable timeframes in Section 3.

9. Cancellation Policy

Cabana Taco begins preparing food orders shortly after they are confirmed. As a result, our cancellation window is very limited. Please review the following cancellation guidelines:

9.1 Standard Food Orders

• Orders may be cancelled for a full refund if cancellation is requested within 5 minutes of order confirmation, provided preparation has not yet begun.
• Once food preparation has begun, cancellations will not be accepted, and no refund will be issued for standard food orders.
• If you need to cancel, contact us immediately at [email protected] or call us as soon as possible after placing the order.

9.2 Catering and Special Orders

• Catering orders cancelled 72 hours or more before the scheduled service date are eligible for a full refund.
• Cancellations made between 24 and 72 hours before the event will receive a 50% refund of the total amount paid.
• Cancellations made less than 24 hours before the event are non-refundable, as ingredients and preparation costs will have been incurred.
• Deposits paid for catering events are non-refundable unless cancellation is made at least 72 hours in advance.

9.3 Order Modifications

If you wish to modify (rather than cancel) an order after it has been placed, please contact us as soon as possible. Modifications may be accommodated at our discretion if the order has not yet entered preparation. Modifications that significantly change the order value may require additional payment or a partial refund.

10. Dispute Resolution Process

Cabana Taco is committed to resolving customer concerns amicably and efficiently. If you are unsatisfied with our initial response to your refund or cancellation request, you may escalate the matter through the following process:

10.1 Internal Escalation

If your initial refund request is denied or you disagree with the outcome, you may request that your case be escalated to a senior member of our customer support team. Please email [email protected] with the subject line "Refund Escalation Request" and include your original ticket or case reference number. We will respond within 3–5 business days.

10.2 Chargeback Rights

Under United States consumer protection law, including guidelines set forth by the Federal Trade Commission (FTC), you may have the right to dispute a charge with your bank or credit card provider if you believe you have been billed incorrectly or if a legitimate service was not rendered. We encourage customers to attempt resolution with Cabana Taco directly before initiating a chargeback, as this allows us to address your concern more quickly. However, we fully respect your right to pursue this avenue if internal resolution is not satisfactory.

10.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may also file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General's Office or local consumer protection agency.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States of America. Any legal disputes that cannot be resolved informally shall be subject to binding arbitration or resolved in the courts of competent jurisdiction within the United States, as applicable.

11. Changes to This Refund Policy

Cabana Taco reserves the right to update, modify, or revise this Refund Policy at any time. Changes will be effective immediately upon posting to our website at cabana-taco.click. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. We encourage customers to review this policy periodically.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the revised terms. If you do not agree with any updates to this policy, please discontinue use of our services and contact us to address any outstanding concerns.

12. Contact Information for Refund Requests

For all refund requests, questions about this policy, or customer support inquiries, please contact Cabana Taco using the details below: